Monday, 13 March 2017

freckles_and_doubt: (Default)
Registration and orientation are always hellish times for me; they're two large, complicated logistical processes in which I have considerable authority and responsibility in how we put 1400 students through orientation and slightly under 5000 through reg. This year was extra-complicated because the colleague who usually runs orientation with me, and who holds its logistics, was absent, having resigned last year. On top of all of the above, in between orientation and reg frantics, I was running a selection committee to replace him. During all of the above we also had to run faculty exam committees, and I also consult to the readmissions appeal committee, which met four or five times over this period.

It's been slightly over a month of seven-day weeks, with weekdays starting at about 6.45 am and finishing, if I'm lucky, at about 6pm, after which on some days I went home and worked until 10. I was putting in a minimum of five or six hours per day over the weekends. I have not seen any of my much-valued friends over this period; life has been wake up, go to work, work, home, work, eat, shower, collapse, rinse repeat the next day. To say I am a piece of chewed string is to gravely overestimate my current levels of energy, functionality and aesthetic appeal.

But, you know, the logistics were horrible, but they weren't the problem. The missing colleague was challenging, but not at all impossible, I've held this dual duty before. The problem, horribly because they've always been the consolation in the past, was the students. Registration has been a complete shambles, with not quite enough advisors and very long queues; reg sessions on some days finished at 6 instead of the scheduled 4pm. The reason for all of this boils down to a horrible equation, which is that millenial individuality + student protests = the breakdown of systems.

I don't want to broadly generalise about "millenials" or pander to howling stereotypes, but the reality is that students now are raised with a much stronger sense of their own individuality than they were even ten years ago. It's in many ways a lovely generation, with very high values in connectedness, empathy and social awareness, but they also tend strongly to the sheltered and fragile. Above all, you present them with a rule or a system which says that they should do something one way, and they immediately feel that their own personal reason for doing it differently is more compelling. Eighteen months of student protests in which student demands have not only been lengthily entertained, but frequently capitulated to, has exacerbated this tendency beyond all reason: students are now conditioned to demand things, and expect those demands to be met.

Thus, given a carefully-planned registration timetable which splits them into manageable groups on different days, they don't see any problem with shrugging and arriving three days later because that suits them better. If you insist that they leave because they are making legitimately-present students wait for hours, they get angry and write to the Vice-Chancellor. If you tell them that curriculum rules forbid them to sign up for courses in the same timetable slot, they immediately want permission to do that anyway, despite missing half the lectures for both courses. Our pile of concessions to break various rules is about three times larger than it usually is. The result of this has been registration advisors overwhelmed late in the process by tardy students, who clog up the system for students trying to register on their legitimate days; and enormously long, argumentative curriculum consultations in which students expect you to juggle their courses around a blockage instead of accepting that the rules prevent them from taking particular combinations. It's been its own particular circle of Hell.

It's also what is making me realise that I cannot carry on in this job. Part of the current horror of my work life is because the faculty itself is becoming dysfunctional, my boss is terrible, the staff are alienated and on go-slow, and we have a high staff turnover because everyone's miserable so more than half of them are new and untrained. But more imporantly, my duties are doable only if I can wrangle the system, and the student component of the system is now resisting wrangling to the point where it's no longer tenable. I also, what with millenial individualist snowflakes and/or student protesters, cannot make students happy, regardless of what I do: they want things which the system is not set up to supply. This role needs someone who is not actually quite as fond of the snowflakes or invested in their success and happiness. It's too damned depressing otherwise.

July 2017

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