Date: Friday, 17 June 2011 11:56 am (UTC)
Dear Madam,

Please accept our heartfelt apologies for the error. We have traced it to a misattribution of the quote in question to family rather than more generally widespread sources. The employee concerned has been severely disciplined both for inaccuracy and for sheer bloody-mindedness. We trust that your subsequent interactions with Extemporanea, Inc, will result in the high standard of satisfaction you have come to expect.

Apologetically,
The Management
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