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oh thank the cosmic wossnames, this third attempt at new glasses actually works, I can both read and see the computer screen. Conversely, distance is now a bit fuzzy, but I suppose I can use the previous, inadequate pair (no close vision, also hurt my nose) for driving and watching movies. Not that I ever watch movies any more. Or drive, very much. Yay, pandemic. Anyway, I thought the poor little optometrist lady was going to weep with joy when I pronounced these ones fit for purpose, I shudder to think how much the two remakes have cost them. They've been very sweet about it.

The lens prescription is now fine, but this pair was hurting the hell out of my ears, and it's all been a bit of a revelation: I have never before in my life had a glasses prescription which wasn't correctly made, or frames which were actually uncomfortable to wear. I've always been able to put on a new pair of specs and hie me into the wild blue yonder, rejoicing in vision. Multifocals are, apprently, a bugger. Fortunately the amazing optometrist lady was able to bend the arms into a shape which no longer hurts, so we are now good to go, but really either I've been incredibly lucky with prescriptions for my entire life, or this particular one was jinxed. Probably both.

I have been not really posting because the last two weeks have been ungodly and horrible, I worked a 14 hour day last Sunday trying to finish up late reg submissions, I have never seen students so disorganised. On top of the blissful student disregard of deadlines, the already excessive challenges of remote reg in two weeks shorter than we had last year, were sharply exacerbated by, yup, yet again, campus closing down for student protests. About fees, again. I am, however, pleased to report that campus being blockaged and closed down, and lectures being interrupted by an SRC hellbent on preventing the academic year from continuing while any student was denied registration because of fee debt, is a lot less stressful when one is working remotely. Also, technology helps: while the protesters tried to disrupt live online lectures (by singing, in at least one case), a quick round of academics swapping tips on Mute All quickly settled the hash of that particular outbreak.

Now it's all gone suspiciously quiet, awaiting, I think, the Council meeting tonight which will decide if some, or all, of the fee blocked students will actually be allowed to register. If no, all hell will probably break loose with further blockades and protests. If yes, all hell will break loose as we suddenly have to register nearly two hundred additional students two weeks into term, using an exhausted advisor cohort, in as short a time as possible, since we're already a week and a half into term. Yay.

This has probably been the most exhausting and difficult reg season I've ever experienced, the volume of email I've had to deal with, and the levels of bewilderment and disorganisation of students, have been unparallelled. The legacy, I think, of two years of remote learning, and a growing and horrible detachment from the processes of academia on all levels. Our systems were not designed for this, and have adapted only partially, reluctantly and inadequately.
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Fun features of Registration Hell Season: three different advisors using the wrong ID to assign student reg submissions to me on the database over a five-day period, so I didn't see them and found them only by accident, hitting me with a merry 30-strong pile to process when I thought I'd cleared my queue. Considering pinpoint retributive laser strikes from orbit.

Fun additions to Registration Hell Season: orientation. I have been working 10-12 hour days for several weeks and am very tired and scattered, so discovered only today that the orientation site, which I opened to students on Wednesday, had been released with the benefit of my extremely flawed and distracted fumbling of the degree groups. These were supposed to restrict students to seeing the curriculum material for their own programme only so they don't all sign up for the wrong degrees on the wrong forms, and I managed to screw it up so they don't see any curriculum info at all. Which, aargh. They really need that time to process it before they register. Sorted now, but aargh.

Fun additions to Registration/Orientation Hell Season: a mini exam committee in the middle of it, processing all the students who wrote deferred or summer term exams; small board schedule, only 100 or so, but I have to do it over this weekend. I am tired and scattered, see above, and checking them is like pulling teeth. I have sacrificed my last chocolate orange to the cause, and am permitting myself a segment if I check ten records.

(It's a slightly weird check, too, we assessed continuously rather than with exams last year, because remote, and it's inflated the marks so the distinctions and Dean's Merit List awards are off the charts. Remote learning and COVID have been very polarising, we have simultaneously the highest fail rate and highest distinction rate we have ever had, selecting, of course, against lower income students who don't have good work conditions or internet access. Yay transformation. And the Law faculty's merit-based access to the Law major has set its admission bar nearly 10% higher than usual because of the marks inflation, and unsuccessful students are exploding furiously all over my inbox. Sigh. It's usually fatal to cross a Law-inclined student, they all fancy themselves lawyers already, and present Arguments.)

Fun additions to Registration/Orientation/Exam Committee Hell Season: still no new glasses, and I can't bloody see with these ones, I have to slide them down to the end of my nose to read the tiny board schedule writing, and they keep falling off. Very distracting.

On the upside, the weather has remained below 30 so I don't have to make blood sacrifices to the rain gods, which is just as well, I'm too tired to leap naked around a pentagram. And my flame lily is green and leafy and flowering like a mad thing. It's not all bad.

the fog of war

Monday, 24 January 2022 11:07 am
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It's Monday, time for a rant list! Things That Have Got Right Up My Nose, and which I require to be blasted by the Cosmic Wossnames forthwith:

  • The weather. 39 degrees on Saturday, 37 yesterday. Today is only supposed to be 26, but my otherwise much appreciated little house tends to trap temperature extremes lovingly and recreate them for the next couple of days, so it's still like a cross between Durban and an inefficient oven cooking meringues up in here. I have adopted my mother's cunning recommendation, which is to waft around the house wrapped in a voluminous cotton scarf which I dip into cold water at approximately hourly intervals. But it melted my chocolate oranges on Saturday. Not cricket.
  • My fucking fancy new bifocals, which do not focus on either the screen or anything for close reading, and moreover hurt my nose. I have had them remade once already (removed prisms, no dice), and am currently wearing the old ones (too weak, scratched to hell) in order to deal with Registration Meltdowns, while the long-suffering optometrists make up a new pair with a new prescription and new frames. We have Ship of Theseused my new specs, in fact. If the new ones don't work I will, recking not the expense, be ordering a brand new pair of office specs, valid reading and computer screen only, and wearing the others, possibly alternately or, like Professor Branestawm, all at once, for distance. Phooey.
  • Student reading comprehension, which is adding new levels of futility and despair to my tech support function, and today presented me with a student offering me a screenshot of the apparently opaque and incomprehensible final registration screen, with a big blue "Submit" button and an instruction to "Click submit to finalise your registration submission", and an innocent query about why their registration has not been finalised. Because, I patiently point out, they have clearly not clicked "Submit". Oh, they say, they didn't realise. Aargh.
  • By the terms of my Ancient Treaty with Scroob, Parcelforce and all its works.

Things which have mitigated the rant-worthy list, above: the charmingly eccentric spelling tendencies of the student whose registration form specified yesterday, in cheerful all caps, a course called "ATHMORSPHERIC SCIENCE".
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Orientation/registration hellseason seems to have leaped out of the gate with considerable verve and velocity this year, I have been working 11-hour days since the start of last week. I am thus currently submerged in the usual sticky and insistent morass of remote registration admin, orientation site design, continuous student queries, advisor solecisms, tech support and fervent wishes for gin. A more than usually infuriating two-punch of student unpleasantnesses yesterday caused me to have to mute my computer, step away from the keyboard and go and play Stardew Valley for an hour to simmer down. (Spend three days patiently explaining the rule behind the "no" I have to give, to increasing petulance and anger, only to have the student go over my head and negate the umpteen emails and hours of typing when the higher-ups promptly fold and grant the concession in the way I've been specifically instructed isn't possible. Twice. Honestly.)

However, there are consolations! today has been materially improved by the following.
1. An advisor sending me an Instagram capture from one of the university's general student hangouts, which cheerfully states "The devil works overtime. Jessica (plus my surname initial) works harder." Which made me go awwwwwwww. Sometimes they do notice.
2. Getting today's Wordle in three goes, possibly as a result of undue fanfic exposure. (You do all know Wordle? Simple, brilliant, addictive. It starts my morning remarkably pleasantly on a daily basis for minimal time input.
3. Cooler weather for the last few days. Thank heavens. Although tomorrow also projected to be a stinker. I do not enjoy temperatures in excess of 30 degrees.
4. The discovery, in the course of digging through the cupboards for more sugar for my tea, of the stash of Terry's chocolate oranges I bought in the post-Christmas price drop zone, and promptly forgot about.
5. The further discovery, over the last week, that feeding her Animalax on a daily basis and catnip on a twice-weekly one reduces the level of continuous whinging from Pandora to something a lot more bearable. She seems to be missing Jyn. Or complaining about the heat. Or suffering existential angst. Or resenting the quality or the food service. Or her arthritis is flaring up again. Honestly, who knows, but the above seems to help.

I am very tired and very stressed (in retrospect, working straight through the Christmas break to update the orientation site was predicably detrimental to my ability to handle all this), but life is not actually all bad.
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I am, once again, a very tired thing in the limp chewed string category, it's been a long year, and one very full of emergencies and makeshifts and adaptations, all demanding unlikely quantities of my time and mental energy. It was exam committee season last week; over four days, including the weekend, I individually checked around 1500 student records. (With the added minor challenge that my wildly expensive brand spanky new bifocals weren't working, and wouldn't let me focus on close stuff, to the point where I had to revert to the old specs and send the new ones back for remaking, apparently without the prisms, which are giving me auras and headaches.) And the exclusion review committee meeting, in which we lovingly review every excluded student in the faculty and try to find ways to readmit them without the whole appeal thing, took out half the subsequent weekend, with 7 hours of depressingly disastrous records on Friday and 4 on Saturday morning, so I feel I am somewhat justified in being wiped.

I really wanted and needed to be on leave this week to recover, but can't, because results were released to students yesterday, and since 7.30am yesterday I have answered over a hundred desperate student emails panicking about exclusions and failures and insufficient accolades and what have you. About one in 20 of which are genuine errors, and the rest are causing me, in my slightly punch-drunk state, to type up replies which unequivocally deconstruct their attempts to graduate despite a pivotal failed course, while gently crooning to myself, to no fixed tune, "There are ruuuuuules, and they apply to yooooooooou".

This is a slightly unhappy, welcome-to-adulthood sucker-punch these poor kids are facing. Most of them wade right in with righteous indignation, insisting that there must be some way around it, it's only one course, can't they do it concurrently with postgrad, or get a rewrite, or a re-mark, or just count up their credits instead of their courses, because Plans next year, and Money, and Aargh. And the answer, unfortunately, is No, because there are Ruuuuuules, and they apply to Yooooooou. And I think the resulting outrage and sense of victimhood is because of two things: (a) their insufficiently developed organs of perspective, which as Just Post-Adolescents they are still develping, so that The End of Their World is still The End of THE World, and how can anyone not see the importance of accommodating them. Compounded by (b), late stage capitalism and consumerism, they are the Customer, there is always a way to accommodate them, they've paid for this, how dare!

Which, no. Welcome to the cold hard reality of adulthood, rules still apply. Like, (for everyone except actual billionaires, about whom the less said the better), gravity, and taxes, and speeding fines, and having to go to work in order to eat. And, in fact, having to meet the degree requirements in order to graduate. Adulthood is in many ways amazing, and I wouldn't go back to teenagerhood for anything except an absolute guarantee I could keep my memories and adult perspective and replay it properly like a botched video game run, but sometimes adulthood, in terms of consequences, simply sucks. I am sorry to be the bearer of bad tidings, but it does.

And it may be some small consolation that, if adulthood sometimes sucks, at least we are all in this together, no-one is immune. COVID doesn't help in the Adulthood Sucks stakes; my mum hasn't been able to visit for two years, my sister and niece are currently down with it (fortunately very mildly), so Christmas is cancelled. Which is not as dire as it sounds, my family's never been big on festive wossnames, I'm really not much bothered by that aspect. Which is just as well, I have to spend most of the break catching up the orientation prep I haven't had time for, in time for the new academic year and reg season to hit in January. I'll rest when it's all over. Sometime in March. Aargh.
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oooh, yes, this blog thing, yes. *blows dust off it in the traditional fashion*. I knew I was forgetting something. Well, probably I'm forgetting lots of things, on account of how it's been a hellish couple of months and I am exhausted enough to have a small, limp, cheesy sort of thing in place of a functional memory. But it's more or less over bar the irritating mopping up. I survived, by dint of two months with 10-hour days and no weekends off, the translation of registration for 5000 students and orientation for 1400 into brand new remote processes designed by a giant, slow, inefficient bureaucracy and implemented by self with hindrance from same during conditions of global pandemic. I didn't even kill anyone, although the temptation was enormous at several points. I also tallied up my overtime hours this week. From the middle of January to the middle of March I worked 270 extra hours, counting extra-long days, evening stints and weekends. I am feeling, shall we say, somewhat entitled to my current state of exhaustion.

So, I had a lovely rant semi-written about last week's inbox full of sustained hissy-fit by a parent-of-student who is incensed because offspring doesn't make the cut for their programme of choice, and has been spamming the faculty hierarchy with increasingly self-important rants accusing all and sundry, but me by name repeatedly, of inefficiency, discrimination, racism, ignorance, despicable conduct, cruelty and what have you. Plus threats of legal action. And I was more than somewhat annoyed about all that, but then yesterday happened, and suddenly it all seems trivial and petty. I suppose the university catching fire would, in fact, deliver a nice hot cup of perspective.

I always vaguely expected my Cherished Institution to be burned down by angry students, not by rampaging bush fires, but that's nature for you. Table Mountain has significant fires every couple of years, we have stuffed the fynbos cycles royally by not allowing it to burn naturally at intervals, so when it does go up, there's all this deadwood and it's a ferocious blaze. There has been ash falling even out here, a suburb away, and the whole city is full of smoke, my eyes and breathing are feeling it.

But none of the previous fires on the mountain have actually affected campus - this time there were fairly serious winds, and the fire leaped onto campus in weird pinpoint strikes, and down over the freeway. Yesterday we lost three buildings (Jagger Library, the Botany building, and a middle campus smallish residence), and saw fire damage to others. The palm tree outside Fuller Hall went up like a torch, it was horrifying. We evacuated all the students from residences because of the smoke and ongoing threat, and there were awful pictures of little trains of them trekking through various suburbs with suitcases. The university apparently found beds for everyone in various hotels, and the community in general has been rallying magnificently with donations and food and what have you, but it's still a lot.

I have been part of this university for my entire adult life: here for undergrad and two grad degrees, and then working here both part time and full time thereafter. The Jagger library, with its special collections section, was where I spent a fair amount of time writing my PhD, it had a fantasy/sf critical collection which we started when I was chairing the Tolkien Society, and the lovely librarian used to order in good fairy-tale texts for me. It's all gone: the pics were horrible, the old building with all its windows full of flame. Some of the more fragile and valuable collections were in fireproof rooms under the library and are mostly OK, but we've lost a bunch from the African Studies library. The building is across the road from my office, which feels uncomfortably close, but it also feels as though a part of my own history has gone up in flames. Yesterday was awful, increasingly disbelieving doomscrolling through all the social media pics, and the weirdest sense of unreality - as if a year of COVID wasn't bad enough, now this? some kind of cosmic joke. The library going was a gutpunch, I spent a lot of yesterday afternoon in helpless tears.

This image of the sign to upper campus, which I've screenshotted from a media compilation on Youtube, really got me:



I suppose, now, we go on doing what we've been doing throughout the COVID crisis: what we can. Assess, replace, try to make it work in spite of everything. I hope the university has really good insurance.
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  • The student in my inbox with the gmail account which calls itself THE INTELLECTUAL PLATFORM.
  • The student the other day who thanked me, somewhere in the middle of a 20-email conversation, for my "relentless patience".
  • The student who has just emailed me with an absolutely beautiful typo, addressing me as 'Dead Mam'. Why yes, dear student. Yes, I am in fact currently dead. How did you know?
  • The fact that we are dealing with online registration processes which entail putting submissions into different stauses, like INCOMPLETE and REVIEWED and ASSIGNED, and I keep getting Laundry Files flashbacks to occult situational codewords. If I put a student into SCORPION STARE status after their fifth illegal duplicate submission, a basilisk ray will erupt from their screen and turn them to stone.
  • The emotional kickback to the fact that I have relaxed all self-imposed tea-imbibing restrictions, and am damned well drinking tea, Earl Grey, hot, whenever I feel the need, which is frequently. I was drinking too much and had limited myself to four cups a day, and it's amazing how much the lifting of that feels self-indulgent, and naughty, and luxurious. I will re-restrict when I am no longer working fourteen-hour days.
  • The colleague who accused me, in the advisor chat the other day, of being "bergamotted to the eyeballs". He knows me well. I am missing my giant campus meeting mug, which is that one Claire gave me a couple of years back, and which holds about double the usual mug capacity and is inscribed "Fifty shades of Earl Grey". It has become a faculty landmark which causes much amusement in meetings.
  • The extent to which load shedding, which seems to be a seasonal thing, we always get it around now, maybe the electricity migrates elsewhere in autumn, has become a relief and a reprieve instead of its usual irritation. If I have no power, I can't work. It's currently the only break I'm getting.
Term starts tomorrow, we are doing change of curriculum for another week, with some late registration owing to complete funding meltdowns at the government level. We are about 300 students under usual capacity, which after a COVID year is causing the faculty to wince in financial dread, but they may yet all rush to register late. The wholesale horrors of reg have been energised by the ongoing threat of yet more student protests, which gave me a small but perfectly formed wiggins on Friday when they manifested, but so far have not been major in our neck of the woods. Mostly they're angry at the government, anyway. Which, same.

I am Dead Ma'am. I am quite unbelievably exhausted, but it's nearly over.

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We have nearly finished processing the returning student registrations, which means that currently we are doing the last-minute ones concurrently with orientation and registration for the new students. This is not an auspicious year in which to begin your university career: we are teaching largely online this year, and the remote format is going to give these kids a really shaky start to university learning, and absolutely nothing of the real university experience, which is as much inadvisable friendships, inadvisable drinking and hanging out on the Jammie steps between classes as it is actual academics. Bugger COVID, anyway.

Part of my excessive hours over the last few months has been spent cobbling together a virtual version of the usual four-day orientation programme, which has been exhausting and fiddly and at times seems to offer insurmountable obstacles, like the general inability of a large subsection of the student body to read and retain information from anything longer than a tweet. I think we have a comprehensive and largely accessible body of material here; the difficulty is in getting them to actually read it. I need a virtual version of pushing a kitten's nose into a saucer of milk, stat.

At any rate, the draft registration forms submitted for advisor checking over the last four days have revealed a subset of students who have clearly read, understood and taken to heart, and who offer nearly perfect forms requiring only minor tweaks; and a much larger subset of students who have clearly done none of the above. Exhibits in the second category including such gems as:
  • A long lament about being confused and unable to find the orientation site, to which confusion I can absolutely attest in that said lament is being submitted on the orientation site;
  • A little clutch of submissions on the form for the wrong programme, which is bewildering me because I have the forms very carefully set up so that students can only see or access the ones for their actual programme; I think they must be swapping them with each other, in lieu of the usual orientation week swapping, via the usual teenaged excitable groping, of exotic doses of 'flu from the four corners of the earth;
  • Several submissions which have completely ignored semesterisation, and presented me with a curriculum with seven courses in one semester and one in the other;
  • Those particularly inventively error-ridden forms which have tried to sign themselves up, variously, for English Masters-level courses, or Engineering maths, or a random practical course in tuba;
  • The deliriously indecisive young lady who submitted two forms, one for the BA degree, one for Social Science, including entirely separate and different majors and courses, and left absolutely no indication (a) why the duplicate, or (b) which one she actually wants. I am still puzzling over what she was trying to do.

I mean, I know the info is there. About half the students seem to find it OK, to a greater or lesser extent. Others... don't even try. Some of the kids are all right. Is that enough?
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There is a student in my inbox with whom I have had an email exchange lasting (counts them...) NINE emails, during which I have tried patiently and unavailingly to get him to tell me a single, simple fact: what exact curriculum change is he trying to make? He has managed, over the repeated emails, to completely ignore this, sending me cheerful two-line answers in which he variously tells me all the inventively wrong things he has tried to do to make this mysterious thing happen and which haven't worked, and I cannot tell him what the right thing to do is because he WILL NOT TELL ME WHAT THE CHANGE IS! Given that I am sending increasingly annoyed emails with careful caps, underlining and bolds to try and make him focus on the question, I am being left floored and slightly breathless at the magnitude of the reading comprehension fail he is demonstrating. Honestly, he'll never survive a liberal arts degree if he can't read a simple question. And I'm very close to the point, given my current 12-hour days and 300-odd emails daily, of simply not answering any more. Because really.

Registration continues to melt down gently, we now have 70% of students having submitted, two days before the deadline, and have processed 65% of those. The proliferation of both reg submissions and queries to my inbox is being echoed, in more concrete terms, in my home environment, by various insectoid and other incursions, which likewise give the impression of scurrying masses imperfectly contained and erroneously misdirected. The cockroach outbreak has, merciful heavens be thanked, been more or less contained by the efforts of the landlord, who replaced the rotted sink backboard (thereby revealing millions of the little fuckers nesting madly in the rotting wood, as I had darkly suspected) and then made merry mayhem with cockroach insecticide all down the skirtings. I have a few desperate stragglers, but they are punch-drunk and staggering, and I dispatch them with extreme prejudice, and the kitchen no longer skitters when I switch on the light suddenly at 2am owing to sleepwalking, weird noises or the sudden need for the loo.

The more recent problem is the hitherto flourishing violet I had in a pot in the passage, which suddenly, a week ago, went all lacy-leaved on me instead of its previously happy and stalwart green, and I picked a couple of caterpillars off it, muttered strange gardening oaths, and though nothing more of it. Except the leaves continued to get lacier, and I rooted through them a bit to find more caterpillars, unearthed one or two, and eventually got the hell in and rustled the whole plant vigorously. Upon which there was a sort of squidgy, squirming shower, and about 20 browny-green caterpillars in assorted sizes, from mini to Economy, were left writhing disconsolately on the tiles. I have done that twice more on two subsequent days, to diminishing returns, and I think I may finally have eradicated them all, but really. Butterflies are pretty and all, but there are Limits.

Oh wait. 9-email student has just got back to me, via a futile and error-ridden detour through the Law faculty, with the final, grudging admission that he wants to move to Law, and a wild and exaggerately favourable reading of his eligibility for same in terms of school-leaving scores. I have disabused him of his various misconceptions, and am left reeling slightly at the though of the havoc his particular brand of wilful misreading could wreak on the innocent law profession. Lawks.

(My subject line is, of course, the Inchworm song, which I know through Danny Kaye on the Muppets, and re-watching the gentle sweetness of which has just soothed a lot of my irritation. On Youtube. My caterpillar infestation isn't nearly as cute.)
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Oh thank fuck, that was The Pivotal Point. The moment, in this whole registration/orientation clusterfuck, where I have created and made accessible pretty much everything that will allow both registration and orientation to function, at least after a fashion. Guidelines are written and uploaded to a shared drive, people are recruited and trained, websites are poised to go live and have lots of people with access to them, troubles of various sorts have been shot, the whole shaky edifice has rumbled into motion and is tottering onward. If I am eaten by the cats tomorrow, or abducted by aliens, or succumb suddenly to COVID, the processes will be less efficient, and a number of people, some of whom deserve it, will have to work a lot harder to compensate, but the whole thing shouldn't fall over.

If I do suddenly disappear, incidentally, you will be able to tell it's the alien abduction from the absence not only of me but of the cats, the computers and my book collection, and also probably from the fallen placard in the back garden, the one lying forlornly amid the scorch marks on the astroturf, and reading, in Plaintive Italic, "TAKE ME AWAY FROM ALL THIS". You can imagine me waving to Perseverance and Ingenuity as we cruise past Mars, because Perseverance's adventures are making me very, very happy. (Tracy, sorry, I owe you a WhatsApp, I keep getting sidetracked by crises).

My subject line is from XKCD's Death Star theory of viral immunisation, which is an absolutely beautiful act of symbolic conflation and possibly my favourite thing to happen this year so far. (Also, the Star Wars narrative has a particular and horrible application to my twin Death Stars of registration and orientation: I kill one, then simply have to start from scratch and kill the other). If the aliens don't, in fact, abduct my willing self, and this benighted country ever gets it together to vaccinate me, every time I wander incautiously into public spaces I will fondly imagine hordes of tiny X-wings going "AAAAAAAAAAA!" and scrambling in droves to battle incoming evil.
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Not my favourite moment in completely not my favourite time of year in a completely ungodly horrible year in anyone's terms anyway.

We are
(a) running remote registration too slowly, because students don't follow instructions, so we have processed a third of our returning student cohort in three weeks and have only a week left to process the other two-thirds, which explains everything you need to know about my 12-hour days, and
(b) last night, after two weeks of wrangling in which the Law faculty tried to make me do the data crunching and I, fortunately backed by the full and pleasingly territorial might of our faculty manager, refused, I could finally release the list of students accepted for the Law major, about which said students have been bugging me with increasing fervour for three weeks, only to find that
(c) when I woke up this morning, it was to an inbox full of indignant students not selected for Law despite clearly meeting requirements, because the Law faculty, in a probably unconscious display of the if-I-do-it-really-badly-they-won't-make-me-do-it-again trope so beloved by domestic spats the world over, had completely screwed up the data, at which
(d) my internet promptly went out, which after half an hour on the helpline and crawling under the desk to diagnose the fibre box, and establishing that Octotel was suffering from either "problems" or "scheduled maintenance", was accompanied by
(e) the water going off, because the landlord spent two days this week rendering my hideous workload even more hideous by banging, scraping and SOMEONE IN MY SPACE KILL IT WITH FIRE, in order to install a prepaid water meter, for which
(f) he gave me absolutely no documentation, which means I've spent odd moments in the frantic week trying to work out how to prepay on insufficient info based purely on the brand name of the water meter packaging he left in my recycling, and working through the tiny prepaid amount he actually preloaded into it, culminating in
(g) this morning: no water, no internet, so no way of getting water, and no way to access the steadily increasing public relations disaster in my inaccessible inbox in addition to the massive pile of work I have to do this weekend.

Fortunately the internet came on again at lunchtime, and unlogjammed the logjam, so I am watered, internetted and have with consumate skill and dexterity placated the students by blaming Law entirely and being very sympathetic. (They're nice kids. I posted the list the instant it was finalised, which was at about 9pm last night, and three separate students emailed me a heartfelt "thaaaaannnk yooouuuuu!" with varying vowel extravagances in both the thanks and my name, they have all been incredibly anxious about this, hence the late night announcement). And I have to say, typing up the above Itemised List of Inexorable Doom made me giggle hysterically, because good grief.

But I am a very, very tired thing. My Monty Python subject line serves to describe both my life in general, and my voice in particular, which is evincing that gravelly octave-drop so characteristic of exhaustion. Come, oh, the end of March, when this is all over, I am going to assume the horizonal position and not move for several years.
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  • No matter how organised you are and how much forethought and planning you show, the bulk of your time will be spent waiting for other people to do their necessary bit.
    • Corollary: my Cherished Institution is a particularly slow and inefficient bureaucracy with, at present, really poor leadership, I am beyond tired at negotiating Academic Life Under COVID perpetually on the back foot.
    • Further corollary: the remote reg infrastructure has been cobbled together under pressure and inadequately tested, and is buggy as all get-out.
  • Translating a registration process to remote format is actually about tech support.
    • Corollary: students and academics require approximately the same amount of tech support, and are equally prone to simply not reading instructions.
    • Further corollary: tech support people really do say "Have you tried turning it off and on again" before they say anything else. As a reluctant and inadvertent tech support person I have a cut-and-paste paragraph for "Please exit the service request and, when you re-enter, click once and wait rather than clicking multiple times."
    • Really annoying corollary: students apparently do not understand folder structures and will email incessantly about not being able to see the file because they have not clicked on the subfolder.
  • 11-hour work days in 7-day work weeks are actually a lot easier when you can do them from home.
  • Zelda is very soothing to the soul, even in its current strict one-hour-a-day ration for unwinding purposes, and even though IANACG and am still very bad at the timed and dexterity challenges.
  • Teams meetings are still exhausting but are somewhat leavened by the moment's amusement when Pandora is loudly and volubly sick in the background while I'm running training. I am unsure of the etiquette here, Emily Post, I laughed and apologised: should I have rather politely pretended it wasn't happening?
  • The three-week period in which I heavily tranquilise myself in order to survive the double gut-punch of orientation and registration is even more essential under remote conditions, consolations of working from home notwithstanding. The gentle muting Trepiline perfoms on my emotional reactions is essential in the not-ripping-heads-off-idiots stakes, and also gives me blissful insomnia-free eight-hour nights when I sleep like the dead. Better living through chemistry.
  • COVID has underlined the vague sense reg always gives me: hell I'm good at this. I have wrestled, and am wrestling, these giant unwieldy processes into something like functionality through sheer bloody-mindedness, structural thinking and main force. My parts are going well. The bits out of my control, not so much. It's an impossible job, which makes it take a little longer, is all.
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Well, that was illuminating. Yet another interminable university-level meeting. During which a higher-up notes in passing, as a frank, manly confession which does not at all suffice to compensate for the actual transgression, that if there is one area in which the upper management of our Cherished Institution has not really delivered adequately during the Current Crisis, it has been in communication, both to its students and its staff.

Armoured as I was by my microphone and camera both being off, the effrontery of this gratuitous understatement caused me to laugh out loud. Still laughing, I rolled my chair back from the desk and proceeded, to my own startlement, to degenerate into a sort of manic, bitter giggling which appeared to be entirely out of my voluntary control, and which persisted in an increasingly hyena-like manner until it rocketed into hysterical sobbing. All of which provided a fascinating counterpoint to the more-or-less irrelevant and pointless administrative wurbling as the meeting continued in the background.

I don't think I've every had full-blown hysterics before. It was illuminating. And surprisingly cathartic. And made me realise how precarious and misleading the calm, featureless nature of my working-from-home days must be, and how much my ongoing irritation with my Cherished Institution is actually quite profound. Under that surface, apparently, is lurking a buttload of stress and possible actual trauma. It's all very exhausting, and now I have a headache. The meeting having fumbled its way though circumlocution and repetition into something resembling an ending, I am now going to go and make consolatory and self-rewarding tiramisu. With berries, because I can.

On a happier note, this morning's 5.30am wake-up and happy two-hour lounge in bed with a cup of tea and two affecionate cats was enlivened by finishing Becky Chambers's The Long Way to a Small, Angry Planet, which is an utterly charming space opera with nicely-realised alien races and an intensely millenial focus on found family, and which made me cry rather differently - the happy tears of response to a well-judged and ultimately uplifting emotional punch. I loved it, and have ordered all the available sequels. Do recommend.
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Student funding application deadline this week, which means my inbox has been flooded with last-minute students needing my advisor signature on their appeals, leading to such student gems as "Do I qualify for the course I want to add?" with no further details. My life is not made measurably better by the need to fire off frequent emails in the genre of "Which course, exactly, do you want to add?" and its ilk. I personally think my patience is commendable, the poor little buggers are all stressed to hell and I mostly manage to refrain from biting them.

Work continues to be infested with annoying dictates from On High, all sublimely detached from the realities of actual students or staff. The repetive nature of this is not contributing in any positive way to the rather alarmingly featureless nature of days spent working from home: one day is very like the next, each week is indistinguishable from the previous, time goes very fast and I genuinely lose track of what day it is. Friday today, apparently, which is nice. I could do with a weekend. The last one was either a month and a half ago or yesterday, one or the other.

The one interesting thing which has inserted some sort of change into the uniform parade of days is the realisation, a few weeks ago, that the city relaxed water restrictions at the start of November: all the dams are full, we are now allowed to water gardens before 9am or after 6pm with hand-held hoses. Presumably this means we're no longer obliged to restrict showers or put grey water into the loo, but it turns out that a few years of water-saving obsession will hardwire you quite effectively, thank you. I am still saving grey water, it feels deeply wrong not to. It's lovely to be able to wander around the container garden with a hose if I need to, the grey water has never been quite enough to cover it and I used to have to ration carefully and endure the poor plants being a bit thirsty in hot weather, but even if they're gasping I have to quite deliberately overcome the knee-jerk reluctance to turn on the tap. Which is terribly lawful good, and probably not a bad thing.

My subject line is, I realise, Magnetic Fields; the phrase has been wandering disconnectedly around my brain all day, without context or identity, and it's been driving me insane. More insane. 2020 is a good year for insanity.
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Work is currently giving me strong and recurrent desires to run in tight circles, screaming and tearing my hair out. The only saving grace of interminable, tedious Teams and Zoom meetings (I had eight last week. EIGHT!) is that I can, when the level of fuckwittery reaches critical, double-check that I'm on mute and rocket into the garden in order to soothe my soul a bit by petting kitties, talking to the spring-burgeoned plant life, or, in extreme cases, pacing up and down swearing creatively and shaking my fists. One of these days I'm going to forget the mute-check and whichever meeting it is will be electrified by various iterations of "fucking x and fucking y and why the fucking fuck they can't just fucking z" from my general direction, muffled in the distance amid the plaintive meepings of cats.

A university is not an efficient thing, god wot. It's a giant bureaucracy existing perpetually in the middle of an extremely turgid identity crisis, with its competing "selling a thing" and "testing the competence of a thing" goals being, at times, mutually exclusive. Students are, somewhat complicatedly, both a client and a product, which is why the default state of university administrators of any persuasion is "borderline insane". At the best of times the modern university lumbers around like an unamiable academic dinosaur, trampling its own student clutches and being shrewdly stung at intervals by managerial wasps: managerialism, and the increasingly sublime disconnect between upper leadership and the mere peons labouring at the actual student coalface, has done horrible things to our functioning. In the particular case of my Cherished Institution this manifests as recursive, self-replicating committees which bumble blindly about in something like a Dickensian Chancery fog, wherein actual measurable achievement is obscured almost completely by confused and conflicting management dictates, administrative intractability, membership bloat, and descent into the default tragic academic hubris, viz. addiction to the sound of one's own voice.

Add to that a giant world-threatening epidemic and the need to translate, at short notice, absolutely all of our firmly in-person processes to the virtual, and it becomes almost impossible. Balancing the competing needs of COVID safety, academic quality assurance, student sanity and university solvency is not a realistic goal in a reality with the normal number of dimensions. Everyone is stressed, tired and panicking; the institution has always worked in very distinct faculty silos, so the challenges of each faculty are different, and apparently all of the attempts to resolve wildly differing problems have to be debated at length, with appropriate woe.

The response to difficult problems appears to be to throw more people at them. This means that almost every meeting has new members, who will infallibly derail procedures by revisiting and rehashing issues we actually dealt with weeks ago. I swear six out of last week's eight meetings spent four-fifths of their time solemnly reinventing the wheel, arguing about its colour, entering caveats about how many we needed on any given vehicle, and eventually discovering, with innocent surprise, the same thing that we realised last week, and the week before, and the one before that: that the reason why we can't reach agreement is because Humanities has a unicycle and Law is a sixteen-wheeler, and you can't treat either of them the same way you do Commerce's sexy sports car with its regulation four. The whole is complicated by the occasional infusion of directives from the managerial godly bods up on wasp Olympus, who have vaguely heard of this "wheel" concept and have decided there should be five and a half of them and they need to be triangular. And purple.

My second, well-developed coping mechanism, after the "run in circles in the garden, screaming" one, is to remain very quiet in meetings, and to placidly continue to develop the orientation and registration programmes I think will probably work best, ignoring all dictates from on high, and occasionally nicking good ideas from more sane colleagues. At infrequent intervals I erupt into the meeting with barely-restrained ire, delivering a few pithy sentences to point out exactly how (a) this is irrelevant, and (b) it was also irrelevant last week, when we beat it to death. I am collecting those happy little yellow Teams upvote thumbs as a faintly reassuring reminder that I am not, in fact, alone in the frustration.

But I have never been so tired. Apart from the futility and exhaustion of these meetings, they're lengthy and time-consuming and cut into the limited time I have to actually do all this real work. Aargh, is all I can say. Aargh.

Day 130: aargh

Friday, 31 July 2020 03:31 pm
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I am drowning in emails, I'm barely keeping up, there must be a couple of hundred a day. Probably over half of them are students asking questions which I can answer by simply saying "please see the announcement I sent out about this", which they have clearly missed or not read properly. Or, in fact, which they may be replying to in order to email me, which ... yeah. There is a certain amount of banging heads on desks, let's just say.

So I had a lovely long rant half-written about that, and then at lunchtime today had my annual performance review with the Dean, who is my line manager. And while she was nice about it and otherwise thanked me for all the extra work I have been doing to make remote faculty processes work, she felt impelled to relay a complaint she's had from a colleague (unnamed) who'd mentioned I was occasionally "abrasive" to students and staff. And did I have any comment, or solution?

So I have deleted my lovely long rant, because I feel sick, and also disinclined to grapple with my job in any detail. Because this job? is beautifully designed to make me do whatever student-facing scut work the academics don't want to do, and they overload me and under-resource me and keep trying to shuffle academics' responsibilities off onto me, because overall they are successful academics as a result of the wide streak of self-serving egotism in all of them, which you need to have in order to kick your way to the top of this antheap. And then during peak periods I break under the strain of 12-hour days and constant nagging for my attention, and develop panic attacks and insomnia and self-harming behaviours, and am "abrasive" to students when the twentieth boundary-ignoring stupid question of the day catches me at the end of my resources. They did that. They made me into that. To fucking well turn around and complain that I am "abrasive" under the strain is a fucking insult.

I'm going to play Skyrim now. I'm on strike.
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Well, it's definitely been a week. We opened second semester change of curriculum on Monday, which necessitated designing and building a complete process for dealing with probably rather more than the usual thousand or so submissions (students are dropping courses like buttered toast) remotely rather than in person. This means that for the week I have been managing multiple processes, including training and individual tech support for both students and advisors, on multiple platforms, viz:
  • the submission by students on the student database of change of curriuclum forms;
  • the activities on the student database of 13 different advisors of varying levels of tech-savvy in checking and approving such forms (complicated and fiddly, because our database is Peoplesoft and doesn't do in one easy click what it can do in 12 obscure clicks and a sacrificial goat);
  • since the database submission process doesn't allow for discussion with the student, the submissions by students on our web-based content delivery site of requests for individual curriculum advice;
  • the submissions by students to the forum on our web-based content delivery site to ask quick/easy rules and process questions;
  • the activities of 13 advisors of varying levels of tech-savvy in offering curriculum advice via the web-based content delivery system, according to a strict timetable and at two separate contact points;
  • the submission by students via email of curriculum change queries which cordially ignore, or didn't read properly, the instructions I sent out regarding seeking advice via the above rather than me;
  • reproachful alerts to advisor solecisms in processing from administrators via email;
  • frantic technical or tech support queries from advisors via email;
  • frantic technical or tech support queries from advisors via the advisor WhatsApp group;
  • occasional frantic technical or tech support queries from advisors via phone call, because apparently WhatsApp isn't enough;
  • occasional stop-gap Teams briefing sessions offering tech support via shared screens, to reinforce the training I gave them all last week, also by Teams, about which, hiss spit.
I am managing all of the above via the dubious assistance of a keyboard with a sticky letter T, which means that it only actually produces a T about half the time, and only if I hit it particularly hard. My level of stress is causing me to routinely misspell things, in particular my usual bugbear "curriculum", which I get wrong about half the time probably because of Freudian pressures (I have corrected it FOUR TIMES in this post alone). The lack of the T is adding a new dimension to this, most notably that my tendency to the classic internet "teh" instead of "the" is, sans T, causing me to sound unduly Canadian.

However! I am bloody but unbowed. The system is working, of a fashion, advisors are becoming rapidly more tech-savvy by processes of practice, hand-holding and main force and have been frankly lamb-like in keeping up with their duties, and my new keyboard arrives today. The gods willing and the creek don't rise (which it will, there's a major cold front in, for large tracts of yesterday it was raining horizontally), we may yet navigate this more or less unscathed. I cannot attest, however, to the probable state of my sanity or energy, I am exhausted. But, mostly, triumphant. I'll take it.
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An incomplete and evolving list of the typical and atypical perils of conducting meetings virtually from home via Teams, Zoom or any other catchy single-syllable-branded meeting software which is probably sending snapshots of your hard drive, conversations, breakfast menu and taste in dodgy fanfic back to the mothership at frequent intervals:
  1. (high-speed falsetto gibberish)
        (apologetic note in chat) "Oops, sorry, I sound like a Minion again, I'll disconnect and reconnect".
  2. (child's voice/screaming parrot/angle-grinder swims in and out of audio)
        (plaintively) "Please could everyone turn off their microphone when not actually speaking?"
  3. (Cat's ears and tail amble past my face on the video feed)
  4. (long silence in response to a direct question to a meeting member)
        "Um, X, you're still on mute..."
  5. "Oooh, sorry, one moment, that's my grocery delivery arriving."
  6. "Can we take this offline?"
  7. (distracts self from pointless circular argument by answering email)
  8. (distracts self from pointless circular argument by reading fanfic)
  9. (my face is eclipsed momentarily by an entire cat butt)
  10. "Oooh, sorry, one moment, the robot vaccuum is eating the carpet."
  11. (slightly desperately) "Please can we take this offline?"
  12. (leaves long, futile, circular argument to faint creatively in coils on mute while I wander off and make myself another cup of tea. My absence goes entirely unnoticed.)
  13. "Oooh, sorry, one moment, the plumber has arrived to fix the geyser."
  14. cat walks deliberately over keyboard and/or mouse, causing random effect:
    • disconnection
    • hand up
    • burst of gibberish in chat
    • unmuting at wrong psychological instant (swearing)
    • muting at wrong psychological instant (mid technical presentation)
    • sudden burst of unplanned camera revealing I haven't brushed my hair this morning and t-shirt reading "I found this, it's vibrating"
  15. sudden realisation that my shared screen during tech support session is revealing not just the database browser window, but:
    • five videogame walkthrough tabs
    • eight fanfic tabs
    • Tumblr
    • Twitter
    • Dreamwidth
    • my active Witcher 3 taskbar icon
  16. (sudden drop out of meeting as the geyser, yet again, trips the mains)
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My desk chair arrived! choosing, of course, the one single stretch in the 8 hours of the working day when I was actually on a video call, which I suppose is the Cosmic Wossnames for you, but on the upside it wasn't actually a work call, I was catching up illegally with jo&stv on the grounds of, fuck, I worked one 12-hour Friday and one 7-hour Saturday weekend before last, the faculty owes me this.

So, desk chair. Not, in fact, eaten by eels en route, although I spent most of Monday and Tuesday darkly suspecting that eels had at least nibbled it, as it was new and spanky and adjustable and, despite frequent fiddling with multiple levers, bloody uncomfortable. Which turned out to simply be my butt and limbs adjusting to a different chair than the one I've sat in for a decade, who knew, because it's fine today. Possibly I'm just getting old. Sigh.

It occurs to me that the 12-hour Friday and 7-hour Saturday in fact handily explained my absence from Teh Intarwebs for ten days or so, we had a curriculum change deadline and the Dear Little Students, despite careful announcements and desperate pleas to the contrary, all piled up their submissions on the last day, concentrated in the last two hours before the deadline, leaving me with a hundred or so to process before Monday. I was really quite exhausted for most of last week. I enjoy working with students, really I do, they are bright and interesting and frequently lovely, but just-post-adolescent narcissism and the concomitant lack of development in the organs of perspective make them a little wearing at times. Yes, in the abstract getting the form in twenty minutes before deadline is "in on time", but consider that this faculty contains over five thousand of you, if you all do it at once the system collapses. Sigh.

On the upside, @GinevraCat posted on Twitter this recipe for quick chocolate lava cakes, which I have just made myself for lunch, and bugger health food, anyway. Pro tip: it helps to actually include the egg, which I accidentally overlooked, first time round, leaving me with the interesting problem of how to extract the solidified chocolate tar from the bottom of the ramekins, it appears to have fused. I haven't achieved that kind of rookie baking fail since I was approximately a teenager, I have been cackling derisively at myself all afternoon. Good chocolate lava, though. Eventually.
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I have spent the week running online orientation for our students' remote learning. which has been... challenging. Because we are in post-apartheid South Africa, which still has massive social inequalities (although, under late capitalism who doesn't, frankly?), and there is absolutely no way that a significant chunk of our students will have access to the internet or laptops or bandwidth or data in sufficient quantities to make remote learning easy or even possible, even before we get to the skills problem. (The very flawed survey they did a week or two back says that something like 30% of our students don't have suitable access). I keep having to deal with emails from students in rural areas who have had to travel from home to borrow a friend's phone in order to have either the data or the connection to send email, and are panicking about the absolute impossibility of learning online under those conditions.

And the whole thing has been complicated by my Cherished Institution, which is huge and slow and complacent, and has woken up to the exigencies of the situation like a particularly somnolent leviathan several hours after the alarm clock has given up beeping. Wits had data plans in place for their students ten days ago. We have spent the week rushing to roll them out, having pasted them in hurriedly when it became apparent that zero-rating certain key sites was insufficient, while frantic appeals mount in my inbox. We have sourced laptops for students who need them, but those are also only going out this week, and again with the desperate emails, and it's only for SA students, so international students are sitting in shitshows like Zimbabwe absolutely abandoned. Communication has been bad, reponsiveness has been bad, I really think the institution is floundering in the crisis.

My particular situation has been complicated by the need to do curriculum change remotely, except that the registrar's office wants students to submit forms through the student database rather than by email, which is fine except that they have spent the last week and a bit assuring us that yes, they'll set it up and explain the process, and then not doing that. While the emails from frantic students desperate to drop courses pile up in my inbox. Are you sensing a theme here, with the inbox? I am doing a shitload of cut and paste, mostly placatory generalities and exhortations to be patient.

This all sounds rather dire, but actually mostly the orientation has gone well, I have assembled a kick-butt team (mostly grad students, because heaven forfend actual academics should actually put in any time) to reply to student queries, and the sites are nicely designed by the university's online teaching team. But I have started yet another Stardew Valley game, because Witcher 3 keeps making me do things I don't want to, and apparently I need to have a small corner of my life in which I can advance with measurable progress and which is absolutely under my control.

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